Operations Account Manager - Contract Logistics
$83,000–$90,000 year
On-siteUnion City, California, United States
Job Summary
Plan, quote, enter, direct, and monitor domestic shipments from initiation to delivery, ensuring all customer instructions and operational notes are accurately entered into the system. Collaborate with the operations team to determine optimal routing, negotiate rates with vendors, and secure spot quotes. Accrue vendor costs, reconcile variances, and resolve discrepancies while preparing invoices with full accuracy. Confirm shipment milestones are present and properly sequenced, then track and monitor the entire cargo movement process to provide timely updates. Ensure freight and documentation comply with security, TSA, and company compliance programs. Communicate proactively with internal teams, carriers, and customers to ensure issue escalation and resolution, maintaining organized, audit-ready records. Support operational projects and continuous improvement efforts as needed.
Required Qualifications
- High school diploma or GED/equivalent
- 100% on-site setting
- Comfort commuting to/from
Desired Qualifications
- associate or bachelor's degree
- Five (5) years freight forwarding operations or account management experience
- Strong understanding of domestic transportation, routing, and service-level requirements
- Ability to multi-task in a fast-paced environment while maintaining high accuracy and attention to detail
- Excellent communication, customer service, and relationship-building skills
- Demonstrated discretion and confidentiality in handling and protecting sensitive information
- Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
- industry-related certifications
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.