Operations Accelerator - Service Management Analyst
On-siteJakarta, Jakarta, Indonesia
Job Summary
Conduct compliance and quality assessments against the Operations Maturity Framework while monitoring incidents with delivery leads to ensure timely resolution of failed service levels. Perform and support continuous improvement initiatives to automate reporting and enhance operational efficiency, analyzing variances and exceptions to strengthen service insights. Develop project management capabilities by leading small to medium-scale projects that drive efficiency across key business functions like Procurement, HR, and Finance. Deliver accurate service reporting for all towers and analyze data to identify optimization opportunities within Service Level Agreements. Requires a Bachelor's degree, five years of Operations Accelerator experience, and proficiency in Excel and PowerPoint. Based in Head Office Jakarta (Sudarman), this role supports a global seed-to-shelf agribusiness committed to sustainable palm oil production.
Required Qualifications
- Min Bachelor Degree in any field
- Having min 5 years of working experience as Operations Accelerator
- Fluent in English
- Good in communication skill
- Good analytical thinking
- Willing to be placed in Head Office Jakarta (Sudirman)
Desired Qualifications
- Microsoft Office Expertise: Proficient in PowerPoint, Excel (including data analysis and formulas), and Word for high-quality reporting and presentations
- Effective Communication: Good command of English (written and verbal) to engage stakeholders and present insights clearly
- Data Visualization & Analytics: Willingness and ability to learn Power BI for dashboard creation, reporting automation, and data-driven insights
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