Operational Support Team Leader - Planning and Scheduling
On-site · Sheffield, England, United Kingdom
Job Summary
Lead the Planning and Scheduling function for the Technical Services team, overseeing the day-to-day activities of the Planning and Scheduling group, supporting performance management, and coordinating with Field Service Engineers, Workshop teams, and third-party repairers to optimise resource planning and service delivery. Act as the primary contact for customer enquiries (quotes, orders, products, services), log and escalate feedback in line with quality processes, and drive operational excellence to enhance customer satisfaction. The role requires collaboration across technical and engineering teams to meet turnaround targets, share best practices, and foster a positive, inclusive leadership culture. On-site role at Chambers Way, Sheffield, 37.5 hours per week, Monday–Friday. Skills in IT systems (e.g. SAP, ServiceMax, Salesforce) and understanding of quality standards in regulated environments are desirable.
Required Qualifications
- Experience in Planning and Scheduling within a technical and service environment
- Previous team leadership and performance management experience
- Strong customer service and stakeholder management skills
- Excellent organisational, planning, and problem-solving abilities
- Ability to work independently, manage priorities, and lead under pressure
- Level of IT literacy (e.g. SAP, ServiceMax, Salesforce)
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