Operational Specialist
$61,288–$80,136 year
On-siteMineola, New York, United States
Mineola, New York, United StatesOn-siteFull Time$61,288–$80,136 yearEnterprise
Full TimeEnterprise
Job Summary
Support investigation and resolution of assigned hospital A/R accounts and billing escalations by performing detailed account reviews to identify billing errors, payer issues, or workflow gaps. Execute defined process improvement activities, including workflow updates, job aid revisions, and validation of operational changes through workflow observation and data review. Escalate complex, high-risk, or unresolved issues to Senior Specialists with clear findings and supporting detail while maintaining accurate documentation of assigned work and outcomes.
Required Qualifications
- Associate's Degree
- 1-3 years of relevant work experience or equivalent combination or training and relevant work experience
- ability to effectively communicate with all levels of the organization
Desired Qualifications
- Clear and professional verbal and written communication skills
- Strong attention to detail with the ability to follow defined workflows and escalation protocols
- Ability to manage multiple assigned tasks while meeting deadlines
- Willingness to learn and apply hospital billing and A/R concepts in a fast-paced environment
- Collaborative approach with the ability to work effectively with peers and leadership
- Demonstrates accountability, reliability, and professionalism
- Supports a respectful and consistent patient experience by applying CARES principles during billing-related interactions
- Communicates clearly with patients and internal partners regarding billing questions, next steps, and follow-up expectations
- Applies the LEARN model when supporting resolution of patient billing concerns, escalating as appropriate
- Partners with Patient Access Center and Central Billing teams to support timely resolution and reduce patient confusion
- Identifies recurring patient-impacting issues and shares observations with leadership to support continuous improvement
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