Operational Services Senior Associate (3rd Shift: 11:00 PM - 7:00 AM EST)
RemoteUnited States
Job Summary
Monitor live production work using CMS, Filemaker, and Power BI dashboards to track capacity and intervene immediately when situations require correction or restoration. Serve as the primary escalation point for Customer Service, Sales, and Operations teams by communicating status updates via email, instant message, or system tools. Analyze historical performance data to identify trends, root causes, and contributing factors while proposing action plans and creating custom production plans for specialized clients. Provide active feedback on system tools and processes to drive continuous improvement and assist in designing new operational procedures. Train and mentor new Specialists and Associates while participating in cross-functional meetings to discuss performance and create new workflows.
Required Qualifications
- Minimum 3 years of experience
- Effective communication skills, both verbal and written, to concisely communicate complex issues to stakeholders both internal and external
- Strong functional computer skills in utilizing DFIN proprietary systems and 3rd party software solutions
- Analyze information to generate and apply appropriate solutions learned through experience
- Demonstrated ability to understand performance metrics in Power BI, Excel and/or other data visualization software
- Must be able to actively cover on alternative shifts and provide on-call and weekend coverage as needed as team is growing
- Must be adaptable to changing environments and willing to drive implementation of new processes and procedures
- Demonstrated ability to work in high pressure and time critical situations
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.