Operational Service Manager Nordics
On-siteBirkerød, Capital Region, Denmark
Job Summary
Lead the technical service team in Denmark or Sweden, ensuring efficient service delivery and achieving highest customer satisfaction. Take responsibility for the regional service business, developing the Field Service Engineer team in alignment with IQS strategy and targets. Prioritize service tasks and dispatch the FSE team based on customer emergency or importance, while coordinating interfaces between Technical Service, Sales, and Business Support Functions. Monitor service KPIs to ensure performance targets are met and drive remote service, digital solutions, and retrofit accessories. Visit customers regularly to understand needs, prepare quotations, and maintain close alignment on critical customer activities. Manage spare parts and tool availability to secure readiness for service activities, driving horizontal communication across functions to continuously improve operations.
Required Qualifications
- Proven experience in a service management, operations management, or technical leadership role
- Strong leadership and people management skills, with the ability to motivate, coach, and develop high-performing teams
- Excellent customer relationship management skills, with a commitment to delivering exceptional customer service
- Commercial awareness with the ability to identify business opportunities and contribute to service growth
- Strong planning, organisational, and prioritisation skills, with the ability to manage multiple competing priorities
- Experience managing service KPIs and driving continuous improvement initiatives
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively across departments and levels of the organisation
- Strong problem-solving and decision-making abilities in a fast-paced environment
- Fluent English, both written and spoken
- A valid driving license
- Willingness to travel regularly across Denmark, Sweden, and Norway
Desired Qualifications
- Experience with field service operations, resource planning, and service scheduling
- A technical background in engineering, electronics, medical technology, or a related discipline
- Proficiency in Microsoft Office
- Experience using ERP and CRM systems (such as SAP or Salesforce)
- Danish and/or Swedish language skills
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