Operational Security & Loss Prevention Specialist

Job Summary

Required Qualifications

• •Be based in either Sydney, or Adelaide
• •Investigate incidents and manage risk across the ALH Hotels for NSW/SA/TAS
• •Provide robust, hands-on support to state operational teams
• •Mitigate operational risk through balanced reactive response and proactive measures
• •Conduct and lead complex on-site investigations into internal theft, fraud, and significant cash or stock losses
• •Analyse procedural irregularities and variance data to identify root causes
• •Lead/support investigative interviews
• •Provide targeted training to high-variance venues to reduce errors
• •Investigate critical security incidents and criminal activity
• •Implement root-cause mitigation strategies
• •Develop physical security programs
• •Provide immediate incident response
• •Coach venue leaders on best-practice controls
• •Act as the local Subject Matter Expert (SME) for all risk and protection matters
• •Prioritise and conduct unannounced, risk-based venue visits
• •Assess local risk levels
• •Identify vulnerabilities
• •Deliver localised training
• •Build and maintain strong relationships with Police, regulatory authorities, security vendors, and external partners
• •Prepare detailed evidence briefs to support Police action and court outcomes
• •Partner with Format Partners to assess and mitigate risks for new builds, renewals, and venue acquisitions
• •Contribute to company-wide risk policies, procedures, and training materials
• •Bring a minimum of 3 years of relevant experience in a comparable loss prevention role or within Endeavour Operations
• •Have proven experience in multi-site loss prevention or corporate security
• •Have law enforcement experience
• •Demonstrate expertise in formal investigative techniques, including interviewing, evidence gathering, physical security controls, cash handling controls, and internal fraud prevention
• •Have strong commercial acumen with the ability to analyse, interpret, and present data points relating to loss prevention
• •Translate insights into actionable risk strategies in a fast-paced environment
• •Be a skilled communicator with strong lateral influencing skills
• •Use a positive, coaching communication style to build rapport and engage with staff at all levels
• •Work autonomously
• •Manage dynamic workloads effectively
• •Maintain resilience under pressure
• •Be a pragmatic problem-solver who leads effectively through ambiguity
• •Thrive in an active, hands-on field role
• •Have previous Venue Management experience
• •Have availability to work a scheduled rotational weekend roster

Desired Qualifications

• •Have proficiency in utilising Google Suite
• •Have proficiency in utilising Tableau
• •Have proficiency in utilising Google Slides
• •Have a thorough understanding of POS and gaming policies/procedures