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Operational Resilience & BCM Lead
Hybrid · Singapore, Singapore
Job Summary
Operational Resilience & BCM Lead for Manulife Singapore. Lead the development and execution of MLS’s Operational Resilience and Business Continuity Management strategy to meet enterprise standards and regulatory requirements. Manage cross-functional teams to identify critical operations, map end-to-end assets, define impact tolerances, and remediate vulnerabilities. Oversee and continuously improve the BCM governance model, conduct Business Impact Analyses, and ensure robust, tested Business Continuity Plans. Partner with Third-Party Risk Management, Disaster Recovery, and enablement programs to align remediation actions, track KPIs/KRIs, and validate readiness through simulations and exercises. Ensure regulatory alignment, maintain action plans, and communicate outcomes to senior stakeholders with strong leadership and collaboration across Compliance, Risk, and Operations.
Required Qualifications
- Minimum 8 years of experience in Operational Resilience and/or Business Continuity Management, with involvement in the full BCM lifecycle
- Certification and/or membership from Business Continuity Institute/DRI International is beneficial
- Prior experience from Insurance, Banking, or Wealth and Asset Management, with 2-5+ years in Operations management role beneficial
- Proven track record in delivering complex, cross-functional, and time sensitive programs that meets business goals and regulatory expectations
- Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and mentor a diverse and distributed team
- Strong understanding of financial services’ regulations as they apply to Operational Resilience and Business Continuity, with ability to partner with internal stakeholders, including Compliance and Risk functions
- Experience with executing simulation/scenario testing, process mapping, creating action plans, and identifying opportunities and risks within a business process
- Diligent in maintaining project plans, adhering to a timeline, escalating appropriately and documenting outcomes for reporting to senior stakeholders
- Knowledge of risk management principles, best practices, and tools beneficial
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