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Operational Resilience Analyst (BCM) - Canada
Hybrid · Quezon City, Metro Manila, Philippines
Job Summary
Operational Resilience Analyst (BCM) in Canada focusing on facilitating day-to-day BCM activities across BIAs, BCPs, and related artifacts. Develops and maintains BIAs and BCPS, leads BCM testing (Simulations, Tabletop, Alternate Site, and Notification exercises), coordinates testing activities, analyzes results to update recovery plans, ensures artifacts are audit-ready in the GRC system, and provides guidance to process owners. Key responsibilities include maintaining BCM artifacts, driving adoption of Manulife’s BCM Standard, monitoring triggers for BCM updates, and acting as a subject matter resource for BCM tools and standards. Requires a Bachelor’s degree or equivalent experience, 3–5 years of BCM/operational risk experience, strong facilitation, communication, and stakeholder-management skills, and the ability to translate standards into practical actions for business partners. Working arrangement is Hybrid.
Required Qualifications
- Bachelor’s degree in business or equivalent experience
- 3–5 years of related BCM/operational risk experience
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Facilitation of workshops and exercises
- Ability to tailor messaging to different audiences
- Strong stakeholder management skills
- Ability to work independently and manage BCM activities
- Experience translating BCM standards into practical, executable steps
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