Operational Process Consultant
Hybrid · North Carolina, United States
Job Summary
Operational Process Consultant needed on a 3–4 month contract to conduct a comprehensive operational assessment across HR, onboarding, recruiting, finance, offshore/onshore coordination, and administrative functions. Responsibilities include leading discovery sessions with department leaders, documenting current-state workflows, mapping processes across HR, recruiting, onboarding, finance, and admin, identifying bottlenecks and manual dependencies, evaluating existing systems and data flow, outlining opportunities for automation and API integrations, developing current-state and future-state diagrams, building SOPs and governance standards, and delivering an automation roadmap with phased recommendations. Expect executive reporting to the COO, and a final operational transformation plan. Hybrid or onsite work is preferred for discovery sessions and leadership meetings. Location is NC, United States.
Required Qualifications
- 7+ years in operations consulting, business process optimization, or operational transformation
- Experience within staffing, professional services, government contracting, or consulting environments preferred
- Strong background in: workflow mapping, process reengineering, systems optimization, operational scalability, automation strategy
- Experience working with offshore/onshore operational models preferred
- Strong executive communication and documentation skills
- Experience evaluating ATS, CRM, HRIS, finance, and operational systems
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