Operational planning and improvement - Client Management Section, Sales Department, Logistics Business (C&M)
On-siteTokyo, Tokyo, Japan
Job Summary
Plan and execute strategies to improve customer satisfaction with Rakuten Super Logistics services. Resolve business and management issues based on merchant feedback to maximize service quality and customer satisfaction. Collaborate with sales, development, and subcontractor departments to manage projects and coordinate issue resolution. Consider and implement business improvements from a customer perspective while building relationships with clients. Manage quality initiatives and promote improvement projects within the Customer Management Department. This role supports the growth of Rakuten Ichiba's logistics strategy by translating merchant feedback into actionable business improvements.
Required Qualifications
- Experience with business process visualization, problem identification, improvement planning, and implementation
- Work experience in the e-commerce, logistics, and customer support industries
- Business-level office automation skills (e-mail, Excel formula usage, etc.)
- TOEIC score of 800 or higher (or proof of equivalent English proficiency, or proof of a university degree from an English-speaking country or higher)
- Relocation may be required
Desired Qualifications
- Experience in a corporate planning department or consulting firm
- Planning experience
- Project management experience
- People management experience
- SQL skills/data analysis experience
- CRM development experience in a call center or customer support industry
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