Operational Performance Assurance Lead - 12 Month FTC
$58,400–$74,900 year
On-siteBicester, England, United Kingdom
Job Summary
Develop and maintain a robust operational assurance framework to support strategic assurance across operational performance, business rules, and contractual deliverables. Review operational processes and controls to identify gaps, risks, and opportunities for improvement, while providing evidence-based recommendations to senior leadership. Analyse operational data to identify trends, exceptions, and emerging risks, challenging performance information where necessary to ensure data integrity and completeness. Translate complex analytical findings into clear insights for decision-making and support the development of performance dashboards and management reports.
Required Qualifications
- Experience working in operational performance, business assurance, contract performance, governance or a similar environment
- Strong experience of data analysis and KPI reporting, with the ability to interrogate data and identify meaningful insights
- Experience developing, managing or challenging performance measures and management information
- A strong understanding of how business rules, processes, work instructions and contractual requirements translate into measurable operational outcomes
- The confidence to challenge established practices and ask the right questions when performance or compliance does not provide sufficient assurance
- Excellent analytical and problem-solving skills, with a strong attention to detail
- The ability to interpret complex information and communicate it clearly to both technical and non-technical stakeholders
- Experience working with data visualisation and reporting tools such as Power BI, Excel or equivalent
- The ability to build effective relationships across operational, commercial and senior leadership teams
- A proactive approach, with the ability to work independently and influence others without relying solely on formal authority
- BPSS pre-screening
- SC clearance
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