Operational Business Analyst
$52,470–$52,470 year
On-siteMilan, Lombardy, Italy
Job Summary
Assess, document, and coordinate operational readiness activities for client implementations, conversions, and migration initiatives across the full project lifecycle. Gather, analyze, and maintain readiness requirements, impact assessments, and process documentation while acting as a liaison between business stakeholders, operations, and technical teams. Support go-live preparation, warranty transition, and business-as-usual handover by tracking readiness criteria, managing dependencies, and resolving operational queries. Ensure operational processes, controls, and training needs align with target-state solutions and implementation plans.
Required Qualifications
- Proven experience (minimum 5 years) in one or more of the following areas: Operational Readiness, Service Readiness, Business Process Change, Operations, Customer Servicing, Testing, Training, and BAU Handover within the Financial Services industry, in the Cards and Payments sector
- Strong verbal and written communication skills, with professional proficiency in both English and Italian
- Good understanding of implementation lifecycles, go-live readiness, handover processes and transition to BAU
- Working knowledge of issuing, card-processing and payments operations, with an understanding of how operational requirements translate into service and support
Desired Qualifications
- Business Analysis, Change Management or Project Delivery certification preferred
- Experience supporting migrations from legacy platforms to modern processing platforms
- Experience working on multi-country programmes and complex client delivery initiatives
- Exposure to operational change, support model design or business readiness activities within issuing or payments environments preferred
- experience in card and/or payment processing environments is preferred
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