Operational Account Specialist Europe
On-siteHamburg, Hamburg, Germany or Budapest, Budapest, Hungary
Job Summary
Own service performance outcomes including on-time delivery, SLA adherence, and data quality for assigned Air & Sea accounts, while acting as the primary point of contact during major service disruptions. Lead regular service huddles to review performance dashboards and catch risks early, driving continuous improvement from recurring data issues to process redesign. Prepare and support customer business reviews (QBRs) to provide sales with data-driven input for upsell opportunities. Requires 5-8 years in international freight forwarding, strong analytical skills, and the ability to influence results in a matrix organization. Fluent English is required, with occasional travel of 10-25% for customer meetings.
Required Qualifications
- 5-8 years of experience in international freight forwarding (Air and/or Sea)
- ownership of strategic key accounts
- Experience building and rolling out standard operating procedures
- handling exceptions in day-to-day operations
- Strong analytical skills
- Bachelor's degree (Business, Logistics, Supply Chain) or equivalent experience
Desired Qualifications
- Familiarity with root-cause methods (e.g. 5-Whys, fishbone, PDCA)
- Lean/CI certification
- Confident with PowerBI, Excel, and ideally shipment visibility/tracking tools
- Fluent English
- additional languages
- Willingness to travel occasionally (approx. 10-25%) for customer meetings and project work
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