Operation Support Hotline
$41,600–$41,600 year
RemoteCanada
Job Summary
Respond to inbound issues and time-sensitive operational requests across phone, email, chat, and form channels, including payments, account updates, and troubleshooting. Provide clear, accurate support to internal and external stakeholders while collaborating with cross-functional teams to coordinate solutions and escalate complex matters. Maintain accurate account notes, documentation, and customer-facing content; proofread updates for clarity and consistency. Manage and triage requests through shared mailboxes, SharePoint, and Jira, and conduct QA checks on rate changes, lot closures, and expiries. Ensure data accuracy in Lotbook resources and support system testing as assigned. Work Monday through Friday, 8:30am to 5:00pm PST, from a quiet workspace with minimum 150mbps internet.
Required Qualifications
- 1+ year of Call Centre Experience handling calls, emails and chat
- Strong written communication skills with excellent grammar, spelling, and adaptability to formal and casual tones
- Experience in fast‐paced, customer‐focused environments with resilience in shifting priorities
- Highly organized with the ability to balance issue resolution, documentation, and communication
- Strong professionalism and ability to build positive working relationships
- Ability to work collaboratively within a team‐oriented environment
- Quiet, dedicated workspace with minimum internet speed of 150mbps
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