Operation Manager
On-siteCali, Valle del Cauca Department, Colombia
Job Summary
Manage day-to-day business operations for a department of up to 150 FTE, reporting to the Sr. Operations Manager. Serve as the primary point of contact for client relationships, delivering performance updates and presenting in weekly, monthly, quarterly, and annual business reviews. Collaborate with team leaders to equip staff with necessary skills and ensure consistent KPI achievement, including CSAT, AHT, and resolution rate, while solving business problems through innovation. Lead performance management and employee retention initiatives within the BPO environment. This on-site role in Barranquilla requires an open, flexible schedule aligned with client needs.
Required Qualifications
- B2 English Level or Higher
- Two plus years of managing supervisors in the call center environment
- Bachelor degree in business administration or management
- Excellent communication and presentation skills
- open and flexible schedule
Desired Qualifications
- BPO experience
- One plus year of client management experience
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