Operation Analyst - Asia
On-site · Pune, Maharashtra, India
Job Summary
Operation Analyst - Asia responsible for supporting regional S2P service delivery by managing performance reporting, operational analytics, process controls monitoring, continuous improvement initiatives, and stakeholder communications. Produces high-quality dashboards, insights, and executive summaries to improve SLA adherence, compliance, supplier experience, and efficiency. Supports regional initiatives such as supplier enablement, catalog adoption, automation, and ERP/procurement platform enhancements. Key duties include monitoring performance and backlog drivers, developing dashboards (Power BI/Tableau/Excel), tracking productivity, supporting end-to-end S2P processes (R2O, I2P, supplier onboarding, travel & expenses, vendor helpdesk), ensuring controls and audit readiness, identifying policy non-compliance, and driving improvement initiatives with cross-functional collaboration (AP, Procurement, Master Data, IT). Also contributes to SOPs, governance materials, and regional transformation projects, with a focus on data-driven insights and stakeholder coordination.
Required Qualifications
- Bachelor’s degree in business, Finance, Accounting, Supply Chain, Operations, Analytics, or a related discipline
- Hands-on experience with operational reporting, KPI tracking, root cause analysis, or process improvement
- Exposure to multi-country/regional operations is preferred
- Strong understanding of S2P fundamentals: PR/PO lifecycle, invoice matching, approvals, payment cycle basics, supplier onboarding
- Skilled in interpreting data into actionable insights, with strong documentation capabilities (SOPs, governance), advanced Excel proficiency, and expertise in dashboarding tools like Power BI/Tableau
- Strong in root cause analysis and structured problem-solving, with excellent stakeholder coordination and the ability to clearly communicate insights to both operational teams and leadership
- Customer-focused professional with strong attention to detail and quality, adept at handling escalations, thriving in fast-paced environments, and proactively prioritizing while taking full ownership
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