Operador de Atendimento - (Exclusivo para PCD)

Conduct all call center calls with courtesy and speed, guiding clients on exam and consultation scheduling while verifying availability against defined processes. Manage patient confirmations, handle cancellations, and ensure all authorized procedures align with commercial rules. Coordinate with medical specialists by transmitting required data and facilitate shift handovers covering critical standardized content. Contribute to operational improvements and maintain strict organizational standards within the department.