OPEN INTERVIEWS | Call Center Representative Openings
$31,200–$31,200 year
On-siteLas Cruces, New Mexico, United States
Las Cruces, New Mexico, United StatesOn-siteFull Time$31,200–$31,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Answer inbound calls and support customers through the sales process using modern contact center technology and customer experience strategy. Resolve customer service inquiries efficiently, educate clients on new products and services, and close sales when opportunities arise. Build and support existing client relationships while managing large accounts as a brand ambassador. Utilize systems and technology to resolve initial interactions and escalate customer dissatisfaction to the managerial team. Expand product and service knowledge daily to maintain high satisfaction levels.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer
- Must be able to move about the office to accomplish tasks
- Must be able to reach in any direction
- Must be able to raise or lower objects
- Must be able to move objects from place to place
- Must be able to hold onto objects
- Must be able to move or exert force up to forty (40) pounds
Desired Qualifications
- Experienced or entry-level candidates should be willing to learn on the job
- Ideal candidates for this position are highly motivated, energetic, and dedicated
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to background/security investigation and drug screening.
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