OPEN INTERVIEWS | Call Center Representative Openings
$27,248,000–$35,880,000 year
On-siteDallas, Texas, United States
Job Summary
Resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities arise, educate the customer and close sales while maintaining high satisfaction levels. Manage accounts for major brands as an expert on products, technology, and business processes. Consistently service customers with efficient resolutions, expand product knowledge daily, and professionally build existing client relationships. Escalate customer dissatisfaction to the managerial team and utilize systems to resolve initial interactions. Walk-ins are welcome between 10:00 AM and 4:30 PM Monday through Friday.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer
- Must be able to move about the office to accomplish tasks
- Must be able to reach in any direction
- Must be able to raise or lower objects
- Must be able to move objects from place to place
- Must be able to hold onto objects
- Must be able to move or exert force up to forty (40) pounds
Desired Qualifications
- Experienced or entry-level candidates should be willing to learn on the job
- Ideal candidates for this position are highly motivated, energetic, and dedicated
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