OPBH Receptionist/Patient Care Tech - Full Time
On-siteGardnerville, Nevada, United States
EXPIREDGardnerville, Nevada, United StatesOn-siteFull TimeLicense Or CertificationMedium
Full TimeLicense Or CertificationMedium
Job Summary
Greet patients and visitors, coordinate clinic activities, and manage registration, admitting, and discharging processes. Maintain an orderly reception area, check patients in using the EHR, and complete vital signs. Schedule appointments, obtain insurance authorizations, and assist with basic patient care and telemedicine. Process billing inquiries, verify coverage, and update patient billing information while maintaining accurate documentation from pre-admission through discharge. Scan documents, facilitate medication refills, and communicate with pharmacies and providers. Ensure a clean environment following infection control policies and answer phone calls professionally.
Required Qualifications
- High School education or equivalent
- BLS (Must obtain within the first 90 days of employment)
- Professional customer service skills
- Previous clerical/unit clerk experience
- Knowledge of basic medical terminology, proper grammar, and spelling
- Basic computer skills
- Basic arithmetic skills
- Basic office equipment knowledge
- Good organizational and multi-tasking skills
- Ability to read and communicate in English
- Ability to utilize the EHR system to accept copays, verify insurance coverage, and/or update patient billing information
- Ability to maintain accuracy of information related to scheduling, patient care, patient communication, and all other pertinent documentation while meeting multiple demands of reception duties
- Ability to utilize EHR system effectively for all necessary job functions
- Check patients in using the EHR and have them sign necessary paperwork, consents, etc. at the time of their arrival
- Complete vital signs for patients
- Schedule initial and follow-up appointments accurately and according to department scheduling policies/procedures
- Maintain clinic forms (consents, assessments, fax cover sheets, registration forms, dietary forms, etc.) in a centralized location with the most updated forms readily available to all staff
- Answer and direct phone calls in a professional and respectful manner in regards to responding to client needs, transferring of calls, taking messages, or follow up and returning calls/voicemails
- Demonstrate professional phone etiquette with the ability to adequately determine and respond to client needs and communicate pertinent clinic or organization policies/procedures
- Daily professional and respectful communication with clinic staff for the purpose of scheduling, providing patient updates, and any other pertinent information
- Daily professional and respectful communication with all departments for the purpose of scheduling diagnostic tests and treatments, ordering diets, and requisitioning medical supplies as needed
- Daily professional and respectful communication with management, providers, therapists, nurses, visitors, and patients
- Daily professional and respectful communication with outside resources such as pharmacies, outpatient clinics, physician offices, home health organizations, and other resources/organizations as needed
- Ability to facilitate insurance authorizations and verification for patient visits using online portals or phone calls and accurately enter information into the EHR system
- Maintain computer skills needed for completing referral authorization, entering referral information accurately into the system, and scheduling appointments using the correct referrals for accurate visit tracking
- Maintain access to online portals for insurance verification and authorization of services
- Communicate authorization information to the appropriate parties to ensure payment is processed without issue
- Monday thru Thursday; 7am to 5:30pm
Desired Qualifications
- Medical experience
- Bilingual abilities
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