OP Patient Access Representative (Part Time, Evenings)
On-siteAllentown, Pennsylvania, United States
Job Summary
Validate patient identities and transcribe orders while completing registration screens for outpatient and emergency department visits. Verify insurance eligibility, process point-of-service cash collections, and manage patient, account, and claim edit work queues. Coordinate with clinical departments to ensure clean claim submission and address registration errors by contacting provider offices or reviewing medical charts. Greet visitors, answer facility inquiries, and promote MyChart usage while assisting patients with Welcome Kiosk and On My Way technology. Contact prior authorization departments to obtain required referrals before services.
Required Qualifications
- High school graduate or equivalent
- Excellent customer service and interpersonal skills
- General computer experience
- Ability to type fluently, accurately, and quickly
- Ability to sit or stand up to 8 hours per day
- Ability to frequently use hands/fingers for data entry
- Ability to frequently walk
- Ability to push up to 250 pounds in a wheelchair
- Ability to occasionally carry or lift up to 15 pounds
- Hearing as it relates to normal conversation
- Seeing as it relates to general vision
- Must be open to future possible weekend rotations
- Must be able to occasionally travel between campuses or regional locations
- Must obtain medical license Number, NPI and UPIN via appropriate website for all new provider entries for outpatient services
Desired Qualifications
- Certificate/Degree in health care related field
- Insurance background
- Knowledge of medical terminology
- Previous medical administrative experience
- Health care related education courses
- Knowledge of health information system (epic)
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