Onsite Warehouse Support Specialist
$50,000–$50,000 year
On-siteRiverside, California, United States
Job Summary
Monitor and complete inventory control activities for all ShipBob merchants at partner fulfillment centers as the sole onsite representative. Run daily cycle counts, investigate discrepancies, and perform physical location checks to reconcile variances within a 24-hour SLA. Determine root causes of inventory adjustments, resolve merchant-facing requests via ticketing within a 2-hour SLA, and present weekly performance reports during business reviews. Vocalize concerns to leadership to identify process improvements while ensuring products are handled safely and in compliance with regulations. This role requires standing and walking continuously for 8-10 hour shifts, lifting 50 lbs, and reporting to the Manager, SFN Quality.
Required Qualifications
- 2+ years of experience with ICQA processes in a 3PL or warehousing environment
- Proficiency with Warehouse Management System software
- Demonstrated ability to work independently without direct supervision on-site
- Possesses effective written and verbal communication skills
- Displays reading comprehension skills
- Excellent time-management and prioritization skills
- Excellent attention to detail
- Strong interpersonal skills
- Ability to lift 50 lbs without any health limitations
- Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs
- Able to bend, stoop, reach above, and push/pull frequently
- Must be available for onsite work at 14855 Innovation Dr Riverside, CA 92518
- Must comply with all food safety and compliance policies and regulations
Desired Qualifications
- Preferred to be bilingual, English and Mandarin
- Experience using an RF Scanner preferred
- Experience communicating directly with customers or vendors preferred
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