Onsite Team Manager - Royal Mail Atherstone
On-site · Atherstone, England, United Kingdom
Job Summary
Onsite Team Manager to oversee a team of Onsite Planning Executives supporting Royal Mail sites via Angard Staffing. Responsibilities include team management, delivering service excellence, and stakeholder engagement; ensure fulfilment and administrative tasks meet contractual obligations, align with internal Reed teams, and drive customer and worker satisfaction while meeting SLAs and deadlines. Shift pattern is Full-time, Monday–Friday, 08:00–17:00; the role involves managing performance, relationships with internal/external stakeholders, and delivering on service delivery objectives within a supportive, inclusive environment.
Required Qualifications
- Recruitment experience ideally gained from either an MSP/RPO/Staff bank
- People management, training and development
- Effective management and prioritisation of workload
- Delivery of exceptional service that meets customer SLAs and deadlines
- Relationship management of both internal and external stakeholders at all levels
- Achievement of customer and worker satisfaction targets
- Accountability for team outputs and delivering to performance objectives
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