Onsite Support Technician
On-siteCanton, Ohio, United States
Job Summary
Provide advanced onsite technical support for desktop, laptop, mobile device, printer, and peripheral issues, troubleshooting escalated hardware, software, operating system, and network connectivity problems. Install, configure, image, deploy, and maintain end-user devices while supporting workstation moves, adds, changes, and upgrades. Serve as a liaison between end users, the Remote Service Desk, and engineering teams to ensure timely resolution, escalating complex incidents for root cause analysis. Maintain accurate documentation of incidents, resolutions, and asset information within ticketing systems, and coordinate with vendors for repairs and warranty work. Adhere to service standards and SLAs while completing access requests based on approval forms.
Required Qualifications
- Experience providing Tier II/Tier III desktop support in an enterprise environment
- Strong knowledge of Microsoft Windows operating systems, Microsoft 365 applications, and desktop hardware
- Experience supporting printers, mobile devices, peripherals, and basic network connectivity issues
- Familiarity with Active Directory, user account administration, and ticketing systems
- Strong troubleshooting, problem-solving, and analytical skills
- Excellent verbal and written communication skills with a customer-service orientation
- Ability to prioritize multiple tasks and work independently in a fast-paced environment
- Associate degree in Information Technology or equivalent experience
Desired Qualifications
- Industry certifications such as CompTIA A+, Network+, Microsoft, or similar certifications
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