Onsite Support Engineer Level 1
On-siteMijdrecht, Utrecht, The Netherlands
Mijdrecht, Utrecht, The NetherlandsOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Field incoming help requests from end users via telephone and work orders, documenting pertinent identification details and problem nature. Build rapport to elicit issue specifics, then prioritize and schedule tasks while escalating complex problems to experienced technicians. Record and track the full problem-solving process through resolution, ensuring all actions and decisions are logged accurately. Requires advanced knowledge in computer hardware, Microsoft operating systems, and networking, along with fluent Dutch language skills. Onsite support rotation available for qualified candidates.
Required Qualifications
- More than 12 months
- Sound knowledge of Advanced knowledge in Computer Hardware
- Sound knowledge of Advanced knowledge in Common Software applications
- Sound knowledge of Advanced knowledge in Microsoft Operating system
- Proficient knowledge in Printer Hardware
- Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
- Proficient knowledge in Ticketing software
- Microsoft Office & Office 365 applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
- Fluent Dutch language
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