Onsite Sr Manager Florida Blue Center (Cape Coral, FL)
$76,400–$95,500 year
On-siteCape Coral, Florida, United States
Job Summary
Manage the Florida Blue Center to drive sales, service, and customer satisfaction while overseeing a team of 13-23 employees. Develop and execute tactical marketing plans within budget, analyze performance metrics, and coordinate community events to build brand loyalty. Direct staff in sales, service, and care navigation, ensuring compliance with operational SOPs and maintaining facility standards. Handle member escalations, manage security and financial assets, and coordinate with corporate leadership to achieve regional business objectives. Requires obtaining a 2-40 license within 60 days, flexible hours including evenings and weekends, and occasional overnight travel.
Required Qualifications
- 6+ years related work experience including at least 3 years managing cross-functional teams to achieve operational results
- 3+ years direct supervisory/management experience
- Related Bachelor's degree or additional related equivalent work experience
- Must obtain State of Florida 2-40 license 60 Days
- Demonstrated Strategic Leadership and Planning
- Demonstrated ability to coach, lead, influence and develop a high performance team of professionals
- Demonstrated strong problem solving and decision making skills
- Customer advocate
- Knowledge of change management methodologies and principles
- Experience in retail marketing, direct to consumer marketing, and/or marketing practices
- Work flexible hours to include evenings, weekends and holidays
- Occasional travel with overnight stays
- Effective verbal and written communication skills
- Proficient with MS Word, Excel, PowerPoint, Internet and web-based tools
Desired Qualifications
- Master's degree
- Experience in insurance industry, physician's office, hospital or other position in health care industry
- Experience in store/retail management
- Bilingual - Spanish
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