Onsite Service Technician - Printers

Accept and respond to dispatched service and supply calls within Customer SLA commitments, accurately diagnosing, repairing, and maintaining printers to published specifications. Troubleshoot technical issues, recommend solutions to Xerox representatives, and conduct training for customers, vendors, and internal teams on product usage and diagnostics. Manage local part inventory, perform meter reads, and ensure all Total Service Call Procedures are completed before leaving the site. Schedule calls effectively to meet SLA requirements while maintaining clear communication regarding call status and closure. Work Monday through Friday from 8:00am to 5:00pm, presenting a professional image through proper attire and grooming.