Onsite Senior Technician
$150,000–$200,000 year
On-siteNewport, Rhode Island, United States
Job Summary
Deliver premium white-glove deskside support, managing incidents from intake through resolution via the ticketing system. Provide in-person support, installation, configuration, deployment, maintenance, and troubleshooting for desktops, laptops, printers, mobile devices, peripherals, operating systems, and applications. Support network connectivity, VoIP/telecom systems, networked bells/intercoms, and low-voltage cabling projects. Configure and deploy new employee workstations, coordinate hardware repairs and warranty services, and maintain asset inventory and reporting. Administer and troubleshoot client applications, including Microsoft Office, Google Workspace, web browsers, antivirus software, and proprietary systems. Manage Chromebook and iPad lifecycles, including enrollment, configuration, policy management, application deployment, repairs, inventory tracking, and year-end maintenance through Google Admin Console. Maintain classroom technology, including projectors and document cameras, performing routine maintenance and troubleshooting. Provide end-user training, technical guidance, and ongoing support to ensure optimal technology utilization. Prepare daily status updates and monthly activity reports while maintaining awareness of current IT technologies and best practices. Perform additional duties as assigned to support business and client needs. Work standard client business hours (8:00 AM–4:30 PM, Monday–Friday) with availability to travel between client locations.
Required Qualifications
- Strong verbal and written communication skills with the ability to clearly explain technical concepts to both technical and non-technical users
- Demonstrated commitment to exceptional customer service and relationship building
- Excellent organizational, time management, and multitasking skills with strong attention to detail
- Experience supporting and troubleshooting desktop hardware, peripherals, operating systems (Windows/macOS), applications, and network connectivity issues
- Working knowledge of network protocols, routers, switches, firewalls, and basic cybersecurity best practices
- Proficiency with Microsoft Office, web browsers, antivirus software, and other common business applications
- Ability to diagnose and resolve complex hardware, software, operating system, and networking issues
- Ability to work independently, collaboratively, and professionally in high-pressure or challenging situations
- Ability to lift and transport equipment up to 50 lbs.
- Availability to provide on-site support during standard client business hours (8:00 AM–4:30 PM, Monday–Friday)
- Ability to represent the organization professionally through appearance, conduct, and customer interactions
Desired Qualifications
- 3–4 years of hands-on end-user support experience and relevant certifications such as CompTIA A+, Network+, or Microsoft certifications
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