Onsite Maintenance Technician
$70,720–$70,720 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Coordinate daily onsite AV/IT support activities and establish operational priorities for classrooms, conference rooms, and collaboration spaces. Serve as the primary technical escalation point for complex issues involving Microsoft Teams Rooms, Zoom Rooms, Logitech technologies, and Crestron room control systems. Provide advanced technical support for Windows, macOS, Microsoft 365, and endpoint devices while maintaining operational readiness and delivering white glove support for executive events. Develop and improve operational documentation, mentor Level 1 technicians, and coordinate with vendors to facilitate issue resolution and technology deployments. Monitor recurring issues and recommend process improvements to enhance efficiency. This role requires full-time onsite work with travel between designated campus locations as required.
Required Qualifications
- Bachelor's degree in Information Technology, Audiovisual Technology, Computer Science, or a related discipline, or an equivalent combination of education and experience
- Four (4) or more years of experience supporting audiovisual systems, collaboration technologies, endpoint technologies, or customer-facing technical support services
- Previous experience providing technical leadership or coordinating technical support activities
- Experience supporting classroom, conference room, and collaboration technologies
- Experience supporting Microsoft Teams Rooms, Zoom Rooms, or similar collaboration platforms
- Experience supporting Windows and macOS operating systems
- Experience supporting Microsoft 365 applications and services
- Strong troubleshooting, analytical, organizational, and customer service skills
- Excellent written and verbal communication skills
- Ability to work onsite full-time
- Travel between designated campus locations as required
Desired Qualifications
- Experience supporting technology services within a Higher Education environment
- Experience supporting Logitech collaboration technologies
- Familiarity with Crestron room control technologies
- Familiarity with audiovisual signal flow, displays, microphones, cameras, control systems, and room technology components
- Experience with ServiceNow or similar IT Service Management platforms
- ITIL Foundation certification or equivalent service management experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.