Onsite IT Support Technician
$41,600–$52,000 year
On-siteOverland Park, Kansas, United States
Job Summary
Provide onsite technical support for Windows, macOS, Linux, mobile devices, printers, and peripherals while troubleshooting hardware, software, and network connectivity issues. Provision and deprovision laptops, desktops, and user accounts; replace failed equipment with loaners and escalate complex problems to Level 2 engineering teams. Maintain office networking infrastructure including switches, routers, Wi-Fi, and collaboration equipment by performing basic installation, configuration, and testing. Manage the device lifecycle by receiving, imaging, deploying, and retiring end-user devices while maintaining accurate hardware asset records and ensuring compliance with security standards. Support office moves, hardware refreshes, and technology rollouts, coordinating with vendors during repairs and maintenance.
Required Qualifications
- 1–5 years of experience in Desktop Support, Field Services, or End User Computing
- Experience supporting Windows, macOS, Linux, Microsoft 365, printers, mobile devices, and endpoint hardware
- Basic understanding of networking, Wi-Fi, switches, routers, and office infrastructure
- Experience imaging, deploying, and supporting enterprise endpoint devices
- Strong customer service, troubleshooting, and communication skills
- Ability to lift and install computer equipment
- Ability to travel between local office locations when required
Desired Qualifications
- CompTIA A+, Network+, or equivalent certifications
- Experience with Microsoft Intune, Jamf, SCCM, or other endpoint management platforms
- Familiarity with Cisco, Aruba, Meraki, or similar networking technologies
- Experience using ServiceNow, Jira, or other IT Service Management platforms
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.