Onsite IT Support Engineer
On-siteBeijing, Beijing, China
Job Summary
Provide end-user onsite IT support by diagnosing and resolving issues within agreed SLAs while managing incident and request logs per ITIL practices. Support, install, and troubleshoot computing environments including Windows, macOS, and productivity applications, alongside Apple and Android mobile devices. Perform hardware break-fix activities, manage device lifecycles, and assist infrastructure teams with server and network coordination. Monitor ticket queues, coordinate with third-party vendors, and maintain accurate asset records. Occasional travel to neighboring cities may be required. This role is part of DXC Technology's global enterprise technology team.
Required Qualifications
- Diploma or Degree in Information Technology, Information Systems, or a related discipline (or equivalent practical experience)
- Minimum 2 years of experience in end‐user / onsite IT support
- Strong working knowledge of: Microsoft Windows operating systems and Office / Microsoft 365 productivity suite
- macOS operating systems and standard business applications
- Basic understanding of IT infrastructure concepts (networking, VPN, servers), sufficient to isolate and escalate end‐user issues appropriately
- Familiarity with ITIL concepts and service management workflows
- Customer‐focused mindset with strong communication and interpersonal skills
- Process‐oriented, well‐organized, and detail‐conscious
- Ability to operate effectively in a fast‐paced, service‐driven environment
- Good multitasking and prioritization skills
- Fluent in spoken English
- Self‐motivated team player with a proactive and responsible attitude
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