Onsite IT Services Technician- Herndon, VA
$41,600–$56,160 year
On-siteHerndon, Virginia, United States
Job Summary
Provide technical support for end-user hardware, software, mobile devices, and peripherals by installing, monitoring, diagnosing, repairing, maintaining, and upgrading systems to ensure optimal workstation performance. Respond to requests and problems, including participating in root cause analysis on recurring tickets to identify opportunities for automated remediation. Oversee IT readiness for office relocations and new setups while maintaining and upkeeping office computer rooms, networking closets, and local site servers. Identify and resolve problems promptly, gather and analyze information skillfully, and maintain confidentiality. Adapt to changes in the work environment and manage competing demands. Work as part of the IT infrastructure end-user support and engineering team.
Required Qualifications
- Minimum experience of 5 years in a similar support role in a corporate environment
- White Glove customer service skills and a high sense of urgency
- Highly proficient in troubleshooting with Windows 10, Windows 11, and M365 Office Suite
- Advanced-level troubleshooting experience in Adobe and other office productivity applications
- Intermediate skills using and maintaining Local and Azure Active Directory structure and domains, including auditing and group policy
- Valid driver's license and a personal vehicle
- Willing to work out of standard work hours
- Eligible for overtime with pre-approval
- Might be required to travel occasionally to the other offices in the region
- Outstanding written and verbal communication skills
- Knowledge of Information Security, Network Security, Firewall Administration, System Administration
Desired Qualifications
- Candidates with Microsoft AZ-900 and AZ-104 certifications are preferred
- Experience with a ticketing system, ServiceNow preferred
- Experience in supporting users remotely via remote-in tools (preferably Bomgar/BeyondTrust) and MS Teams while working on issues with remote users
- Experience with troubleshooting and setting up MFA on mobile devices (iOS, Android)
- Experience in secure Client PC connectivity - ethernet, TCP/IP, VPN, and virtual servers
- Experience in basic troubleshooting of networking with Meraki preferred
- Experience in troubleshooting VPN issues (preferably Windows VPN client)
- Intermediate skills on-site support for resolving networking issues
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