Onsite Front Desk - Part-Time (PAZ81726)
$37,440–$39,520 year
On-sitePhoenix, Arizona, United States
Job Summary
Provide exceptional customer service to residents, guests, and vendors while serving as the primary point of contact for inquiries, concerns, and service requests. Handle escalated issues professionally, enforce HOA rules and building procedures, and coordinate visitor access, package handling, and move-in/move-out processes. Maintain accurate logs for visitors, incidents, and communications while collaborating with property management, maintenance, and security teams. Monitor lobby and common areas for cleanliness, safety, and compliance, assist with amenity reservations, and ensure front desk operations align with HOA standards. Requires 1 to 3 years of experience in concierge services or hospitality, with prior supervisory experience. High school diploma required; proficiency with property management systems and Microsoft Office essential.
Required Qualifications
- High school diploma or equivalent
- 1 to 3 years of experience in concierge services, property management, or hospitality
- Prior supervisory or management experience
- Ability to sit for prolonged periods at a desk and work on a computer
- Ability to occasionally stand, walk, bend, or reach as needed
- Ability to lift or move objects up to 10–15 pounds
- Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment
- Visual acuity to read printed materials, spreadsheets, and computer screens
- Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings
- Ability to work in a standard office environment with moderate noise levels
- Ability to work a standard schedule, with occasional extended hours as required
Desired Qualifications
- Flexible schedule
- Strong knowledge of residential building operations and HOA environments
- Excellent communication and interpersonal skills
- Ability to handle sensitive resident issues with professionalism and discretion
- Strong organizational and problem-solving abilities
- Proficiency with property management systems and Microsoft Office
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.