Onsite Engineer
On-sitePorto, Porto, Portugal
Job Summary
Provide in-person walk-up and desk-side support for endpoint, peripheral, and connectivity issues at the tech bar and employee desks. Set up, maintain, and troubleshoot meeting-room AV and Microsoft Teams Rooms to ensure spaces are event-ready. Deliver white-glove support to senior stakeholders for their presentations and events. Image, provision, and collect Windows and macOS devices; manage hardware refreshes and local stock. Own assigned tickets in Jira Service Management to resolution within SLA. Support infrastructure, networks, and remote teams with cabling, comms rooms, and hardware swaps. Maintain accurate asset records and runbooks while coordinating office moves and floor changes. Work on-site full time with three days in the office.
Required Qualifications
- Proven onsite / desk-side IT support experience
- Supporting senior stakeholders
- Strong hands-on hardware skills across laptops, desktops, peripherals, printers, and mobile devices
- Experience supporting meeting-room AV and Microsoft Teams Rooms
- Good working knowledge of Windows 10/11, macOS, and Microsoft 365
- Device provisioning experience with Intune (Autopilot) and/or JAMF
- Comfortable with basic networking and cabling - patching, Wi-Fi, and comms-room hands-and-feet
- Confident using ITSM tooling and working to SLAs
- Excellent interpersonal skills
- Professional, customer-first manner
- Able to work on-site full time
- Able to lift and handle IT equipment as needed
Desired Qualifications
- Ideally supporting senior stakeholders
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