Onsite Director of Client Operations, Pittsburgh, PA
$95,000–$105,000 year
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Manage multiple client accounts within an assigned territory by maintaining regular correspondence via site visits and telephone check-ins. Monitor account metrics to assess performance, adjust staffing needs, and respond to client concerns in a timely manner. Partner with the sales team to pursue new business opportunities and develop proformas for operational implementation. Recruit, hire, and train new team members while evaluating staff performance and troubleshooting escalated service issues with IT. Ensure work processes comply with applicable regulations including HIPAA and labor laws. This role requires a valid driver's license and involves traveling at least 75% of the time. The candidate must demonstrate leadership skills in a fast-paced healthcare environment.
Required Qualifications
- Bachelor's degree in Business/Medical Management
- Minimum of 4 years' management experience in a healthcare setting
- ROI experience
- A valid driver's license
- A history of safe driving
- Demonstrated leadership and decision-making skills
- Ability to communicate effectively with clients, staff members and management
- Ability to effectively manage others including tracking and monitoring productivity, providing appropriate feedback to employees on a timely basis and driving desired results
- Strong listening and problem-solving skills
- Ability to maintain confidentiality
- Self-motivated and results-oriented while working with minimal supervision
- Strong computer skills
- Self-starter with the ability to quickly learn new things
- Ability to multi-task and work in a fast-paced, dynamic environment
- Ability to travel at least 75% of the time
- Capable of living and promoting Verisma Core Values
Desired Qualifications
- RHIT certification
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