Onsite Desktop Support Technician
Hybrid · Macquarie Park, New South Wales, Australia
Job Summary
Onsite Desktop Support Technician for a 12-month max-term opportunity in Macquarie Park, Sydney. Hybrid work setup with 2 days from home, providing IT support to company users, diagnosing and resolving end-user issues, and traveling to metropolitan sites when required. Responsibilities include coordinating large-scale hardware refresh projects, assisting with conferencing tools (MS Teams/Zoom) and AV support for Town Halls, maintaining data privacy, and escalating complex issues when needed. Skills include Windows/M365 administration, Intune, Active Directory/Entra, hardware support for Dell/HP/Lenovo, and network troubleshooting across wireless, wired, and cellular connections. Benefits include in-house training, educational assistance, and employee resources; onboarding contact via Talent Acquisition.
Required Qualifications
- Experience working in a level 2-3 desktop support or similar role
- Experience supporting Windows operating systems
- Strong knowledge and experience in supporting Microsoft Windows Operating Systems (Windows 11)
- Ability to troubleshoot issues across a wide variety of both Microsoft M365 systems and internal business applications
- Support of end user hardware across Dell, HP and Lenovo desktop/laptop types
- Configuring of Intune and Microsoft applications on both Android and iOS mobile devices
- Microsoft Active Directory and Entra
- AV support (webcam/sound) and conferencing tools such as MS Teams and Zoom
- Troubleshooting of network issues across wifi/wired and cellular
- Troubleshoot Netskope SASE platform
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