Onsite Customer Success Specialist (Mandarin Required)

Respond promptly to inquiries and resolve issues for enrolled students and parents across multiple communication channels. Serve as the trusted point of contact for families, providing professional guidance on course scheduling, class changes, leave requests, and academic support services. Handle parent feedback and concerns empathetically while collaborating with internal teams to investigate issues and maintain strong relationships. Document all service interactions accurately and partner with teaching and operations teams to improve overall customer experience. This role supports Think Academy's mission to foster critical thinking in K-12 students through innovative education technology.