Onsite Customer Care Representative - Tampa, FL
On-siteTampa, Florida, United States
Tampa, Florida, United StatesOn-siteFull TimeBachelors DegreeMedium
Full TimeBachelors DegreeMedium
Job Summary
Maintain the Moffitt Cancer Center account in Tampa, FL by obtaining patient consents, uploading progress notes and VA authorizations to Express, and assisting Moffitt staff with pump cleaning and serial number assignment. Notate at-home disconnects to ensure equipment returns, enter RGAs for malfunctions, and handle customer complaints while identifying missing order information for billing. Manage supply orders, capture doctor signatures, and obtain paper recertifications as necessary. Work with nursing to determine best practices for notifying staff of new starts and in-service new hires on processes.
Required Qualifications
- Bachelor's degree (B. A.) from four-year college or university
- one to two years' related experience and/or training
- equivalent combination of education and experience
- Healthcare experience
- Current valid driver's license
- reliable transportation to travel to other Moffitt locations within the Tampa, FL area
- Knowledge of Microsoft Office products, specifically Word, Access, and Excel
- Strong telephone skills
- Professional, organized, detail-oriented
- Ability to multi-task
- Ability to write routine reports and correspondence
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- knowledge of Database software
- knowledge of Spreadsheet software
- knowledge of Word Processing software
Desired Qualifications
- Strong work ethic
- Sound judgment
- Proven written and verbal communication skills
- Natural curiosity to pursue issues and increase expertise
- Pursue and design innovative analytical performance metrics
- The courage to promote and defend ideas and analyses
- Passionate about InfuSystem and serving customers and patients
- Strives to make an impact on improving our business processes and results
- Exemplary honesty and integrity
- Ability to collaborate effectively and work selflessly as part of a team
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