Onsite Call Center Representative (Full-Time & Part-Time)
$6,000–$10,000 year
On-sitePuerto Peñasco, Sonora, Mexico
Job Summary
Handle inbound and outbound contacts in a courteous, timely, and professional manner, ensuring first call resolution through effective problem solving. Accurately document and process customer claims, research systems for missing information, and coordinate with departments to resolve issues. Lead fact-finding discussions to determine best options for customers while utilizing knowledge bases and following required scripts, policies, and procedures. Escalate unresolved customer issues to appropriate staff and managers. Attend meetings and training to stay updated on program knowledge, systems, and processes. Adhere to all attendance and work schedule requirements.
Required Qualifications
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- An aptitude for conflict resolution, problem-solving, and negotiation
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and custom
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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