Onsite AV Support Technician
$63,003–$63,003 year
On-siteMountain View Santa Clara County, California, United States
Job Summary
Operate and test daily functionality of all AV and integrated conference rooms, performing routine diagnostics for projectors, microphones, speakers, and displays. Execute preventative maintenance to resolve issues or escalate complex break-fix problems to management. Assist with company meetings by setting up and breaking down AV infrastructure, including audio, video conferencing, and control systems like AMX and Crestron. Coordinate with client staff to determine infrastructure requirements for new rooms and respond to end-user requests via the ticketing system. Perform remote testing for local offices and ensure all AVS spaces remain presentable. This role involves working on customer sites, potentially in construction environments, with flexible hours that may include travel and weekend coverage.
Required Qualifications
- Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
- Ability to test equipment and perform basic troubleshooting
- Ability to work and think independently and ensuring to meet deadlines
- Basic computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Ability to balance multiple tasks with changing priorities
- Strong organizational skills and excellent attention to detail
- Excellent communication and interpersonal skills, both verbal and written
- Demonstrated customer service focus and client communication skills
- Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
- Must be flexible to work after hours and weekends when required
- Ability to regularly climb and work from ladders, lifting equipment, tools and materials
- Minimum high school diploma or equivalent
- Demonstrated working knowledge of AV practices and procedures
- Videoconferencing experience including operation, call set-up and equipment
Desired Qualifications
- Knowledge of AV Control experience including Crestron, Extron, and/or AMX a plus
- AV Support in Corporate, Event facility spaces a plus
- Experience and knowledge of Zoom Conferencing Platform a plus
- ServiceNow platform knowledge a plus
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