Onsite Administrator Level II (Printer Technician) - Falls Church, VA
$45,760–$68,640 year
On-siteFalls Church, Virginia, United States
Job Summary
Onsite Administrator Level II (Printer Technician) responsible for advanced troubleshooting, repair, installation, configuration, and optimization of enterprise printing environments. Provides escalated support for complex hardware, software, network, and print management issues while mentoring junior technicians and ensuring high levels of customer satisfaction. Key duties include on-site support for printers and print management solutions, diagnosing and resolving hardware failures, firmware issues, and print quality defects; performing major repairs and component replacements (e.g., fusers, transfer belts, imaging units, power supplies, controllers, formatter boards); configuring network printing environments (TCP/IP, DNS, DHCP, SNMP, print servers, print queues); supporting enterprise print management software and secure printing; analyzing recurring issues to implement permanent corrective actions; managing escalated service tickets and providing guidance to Level 1 and 2 technicians; participating in fleet assessments, equipment refreshes, and deployment projects; maintaining repair documentation and root-cause analyses; collaborating with IT teams, vendors, and customers to resolve complex issues; ensuring SLAs and operational standards are met; and contributing to product evaluations and testing for new printing technologies.
Required Qualifications
- 5+ years of experience in maintenance, quality related environments
- Experience supporting enterprise printers, copiers, and multifunction devices
- Strong understanding of printer hardware architecture and repair procedures
- Advanced knowledge of printing environments, print servers, and network protocols
- Experience troubleshooting and supporting enterprise print management software
- Ability to perform detailed diagnostics and root cause analysis
- Excellent customer service, communication, and leadership skills
- Ability to work independently and prioritize critical service incidents
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