Online Support Agent
$31,200–$31,200 year
On-siteChicago, Illinois, United States
Job Summary
Respond to customer calls, resolve issues, and offer solutions in a friendly manner. Make outbound calls for shipment confirmation and track ticket orders to problem solve. Cultivate relationships between buyers and sellers to ensure high customer satisfaction. Maintain professionalism while representing the Vivid Seats brand and show empathy toward customer concerns. Requires 1+ years in a call center, 50 wpm typing speed, and flexibility for weekend/evening shifts. Full-time role with $15/hr starting pay, performance incentives, and standard benefits including medical, dental, vision, 401(k), and transit discounts. Located in downtown Chicago, Illinois.
Required Qualifications
- 1+ years' experience in a call center or customer service oriented role
- Helpful, patient and friendly attitude with a drive to take on new challenges and learn
- Must be comfortable working on a computer and have ability to type 50 words per minute
- Ability to show empathy toward customer concerns
- Willingness to work flexible schedule - some weekend and evening shifts are required
- High school diploma or equivalent
Desired Qualifications
- Bachelor's or Associates degree preferred
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