Online Retail Experience Sales Manager
On-siteMcKinney, Texas, United States
Job Summary
Own all online vehicle purchase transactions for new and used vehicles by managing digital retail platforms, structuring finance, lease, and cash proposals, and negotiating deals through phone, text, email, and online chat. Desk all online transactions while coordinating vehicle pricing, incentive accuracy, and delivery logistics to maximize gross profit and ensure lender compliance. Convert website traffic into completed purchases by maintaining rapid response times, monitoring the deal pipeline, and assisting Internet Sales Consultants throughout the process. Partner with Sales, BDC, Finance, and Marketing teams to analyze performance metrics and recommend process improvements that increase online sales volume. This role is measured on closing ratios, conversion percentages, and customer satisfaction scores within a high-volume dealership environment.
Required Qualifications
- Automotive dealership sales management experience
- Strong desking experience
- Extensive knowledge of leasing and financing
- Proven negotiation skills
- Excellent communication skills
- High level of organization
- CRM proficiency
- Strong computer and technology skills
- Ability to multitask in a high-volume environment
Desired Qualifications
- Toyota dealership experience
- Experience with Toyota SmartPath
- DealerSocket CRM experience
- Knowledge of digital retailing platforms
- Experience managing Internet or BDC sales
- Understanding of digital marketing and lead conversion
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