Online Jewellery Sales & Customer Experience Specialist

Manage online leads across phone, email, live chat, SMS, and social media by building relationships, providing expert jewellery advice, and confidently closing high-value sales. Take ownership of the end-to-end customer journey from initial enquiry through quoting, follow-up, payment, delivery, and after-sales care. Coordinate online orders, dispatch, and tracking while tracking response times, conversion rates, and sales results. Identify opportunities to improve sales workflows, reporting templates, and customer journeys. Assist with in-store clients and showroom enquiries when required. Work alongside experienced sales professionals to deliver a seamless experience for clients across Australia.