Online Customer Service Coordinator
On-siteSouthbank, Victoria, Australia
Job Summary
Take inbound calls, manage Live Chat, and respond to emails regarding new or existing online orders to resolve customer queries and complaints. Handle order management tasks including cancellations, refunds, and replacements while liaising with couriers and store staff. Collaborate with the team to deliver a positive shopping experience and foster loyalty among JB Hi-Fi fans. This role involves rotating rosters seven days a week starting mid-September, with training commencing in a two-week block. Based in the Southbank Support Office, the position focuses on providing high-level customer service during the peak Christmas period.
Required Qualifications
- Excellent phone manner
- communication skills
- computer literate
- Ability to multitask
- navigate multiple systems simultaneously
- punctual
- reliable
- work rotating rosters
- based in our Support Office in Southbank
- Previous contact centre experience
Desired Qualifications
- Previous contact centre experience
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