Online Assistant
On-site · Bath, England, United Kingdom
Job Summary
Online Assistant at Sainsbury’s supports customers by selecting quality products for online orders, offering substitutions when items are out of stock, planning routes with a store handset, assisting with order processing and loading vans for Home Delivery, answering customer queries, building product knowledge, and operating flexibly across the store. The role emphasizes early-morning shifts (often starting at 4am), fast-paced physical work, teamwork, initiative in solving tasks, and learning new digital tools to enhance the shopping experience. It includes benefits such as night-shift premium, discounts, holiday entitlement, pension matches, and wellbeing resources. The position requires adaptability, attention to detail, and a proactive customer-service approach.
Required Qualifications
- Able to start early mornings (shifts often start at 4am)
- Physically capable of moving shopping containers up to 15KG
- Willingness to work flexibly across the store
- Strong attention to detail and customer service orientation
- Comfort with learning and using new digital tools and technology
- Team player with ability to work independently
- Excellent communication and problem-solving skills
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