Online Assistant
On-siteNairn, Scotland, United Kingdom
Nairn, Scotland, United KingdomOn-siteFull TimeRetail ServicesLarge
Full TimeLargeRetail Services
Job Summary
Pick and select best quality products on the shop floor for online customer deliveries, providing substitutions when items are out of stock. Plan routes using a handset to optimize selection and timing, then handle customer queries, process orders, and load vans for Home Delivery Drivers. Build deep product knowledge to offer recommendations and maintain a clean, clutter-free store environment. Work flexibly across the store, often starting at 4am in a fast-paced, physical setting while using new digital tools and lifting containers up to 15KG.
Required Qualifications
- Happy with early morning starts (as most shifts start at 4am)
- Working in a fast-paced, physical and high energy environment
- Always ready to work flexibly and productively to a high standard across the store
- Comfortable in learning to use new digital tools and technology
- Moving shopping containers up to 15KG
- Have great attention to detail
- Fully trained in a variety of skills
Desired Qualifications
- thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- using initiative to solve problems and taking responsibility for owning tasks
- Build great knowledge about our products, services and promotions to help provide recommendations
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