One Stop Representative

Advise prospective, current, and alumni students and their families on admissions, financial aid, student accounts, and enrollment services through in-person appointments, phone, email, and chat channels. Provide direct student engagement by meeting with families, offering individualized guidance, and responding to inquiries by phone for up to approximately six hours daily. Resolve inquiries accurately and efficiently while escalating complex issues as appropriate, and support daily operations by documenting interactions, utilizing university systems to research accounts, and maintaining accurate records. Maintain knowledge of university policies, procedures, and applicable federal and state regulations related to admissions, financial aid, FERPA, and enrollment services. Collaborate with colleagues across departments to support Enrollment Management initiatives and participate in orientation programs and recruitment events as assigned.