One Stop Guide
On-site · Dallas, Texas, United States
Job Summary
Provide high-touch, professional customer-service to prospective and enrolled students, parents, and the public by guiding them through the enrollment lifecycle and coordinating with multiple departments to ensure accurate, timely processing of admissions, records, financial aid, and student accounts. Deliver resourceful guidance, respond to inquiries via multiple channels, document information to department standards, participate in outreach campaigns, and support communication and promotional efforts for student services while maintaining FERPA compliance and knowledge of federal/state regulations.
Required Qualifications
- High School Diploma or equivalent required; an associate degree is preferred
- Customer service experience in higher education or related field
- Minimum of 3 years of work experience in a high-touch customer-facing role across industries such as higher education, service, retail, or other relevant customer service industries
- Must be in and maintain good standing with the Department of Education for continued employment
- Working knowledge of federal and state financial aid programs and regulations related to higher education
- Excellent customer service skills (phone, email, chat, in person) with tact and diplomacy
- Ability to explain complex issues clearly to students and parents
- Experience working with sensitive information and FERPA compliance
- Strong computer skills (MS Office); experience with Jenzabar, PowerFAIDS or similar systems preferred
- Ability to work a flexible schedule including possible overtime, weekends, and evenings
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